Stalling Tactics

 I have been chasing up travel insurance claims for the last few months. I have had more success getting vouchers and reimbursements from suppliers than anything from insurance so far.  I have two insurance possibilities and have not got passed the first one yet.  This is a freebie inclusion to the credit card and I got no updates back from them, so after prompting, they said we are stalled because we could not contact you on several occasions.  (They know my email.)  So I have sent the same information back on company letterheads even though they have already got this stuff.  Oh Boy!