I have been using Dell since last century. This is one of those mega billionaire inventors who sits in the background, doesn't do anything flashy just sells products and emphasises service. I rang Dell about my faulty Docking Station and got thru to an engineer in less than two minutes. Because I quoted the part number that I own he already had my history in front of him. We went thru the checks and it was still under warranty, so he arranged for a replacement to be sent out. This part was at most 30 minutes. I got an email one hour later saying the Dock has been sent. At 10:30 am the next morning it arrived. Why can't all companies do this sort of thing?
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