NBN Issues

We have been having multiple drop outs here. There were four yesterday and two today but the restarting of the modems doesn't always work first time.  We filled out the ombudsman's  complaint form and sent it off.  This was handy, as after we got through to the Optus man, we seemed to get a better response having mentioned sending our compliant.  So there is more that can be done other than power cycling equipment.  He got us to do a hard reset which picked up a new set of config parameters that he downloaded for the Optus modem.  Then he restarted from the exchange end. This is going to be monitored for 24 hours and we will receive a call on the results.

A paperclip is needed for the hard reset